Our Policies

Registration

Once a series has begun there are no monetary refunds. Your space has been reserved for you; you can however speak to the program supervisor about make-ups or registering a different family member instead. We will do our best to accommodate you, but we cannot guarantee that will we have space in the appropriate level for a different family member.

Make-Up Classes & Missed Lessons

We realize that sometimes life can get in the way of scheduled activities. Therefore we offer make-up(s) for any lesson you are unable to attend. Please call the office as soon as you know you will be absent from your class. This enables us to keep our regular lessons and make-ups running smoothly. You have until the end of the session to make up your missed lessons. You can schedule a make-up by speaking directly to the program supervisor or by calling the office.

Cameras, Camera Cellular Phones & Video Cameras

Please speak to the program supervisor as each location has different guidelines that we adhere to. We request that all parents sign and return the Photo Release Forms, however it is not necessary for you to do in order to swim with us.

Bathing Caps & Shoes

We recommend Bathing caps be worn, however it is not mandatory. We recommend that swimmers tie back their hair. Please remove outdoor shoes before entering the pool deck so that we can keep our deck clean for our swimmers.